Responsible Gaming

Gaming Should Be Entertainment

Online casino gaming is meant to be an entertaining activity, not a way to earn money or solve financial problems. It's important to approach gambling as a form of entertainment with money you can afford to lose, just like going to a movie or a restaurant.

Remember: the house always has a mathematical advantage. Play for fun, set limits, and never gamble more than you can comfortably afford to lose.

Age Verification

You must be at least 18 years of age or the legal gambling age in your Canadian province to access and use our casino services. Ascenso Monarca is committed to preventing underage gambling.

Age verification is required: We verify the age of all players before deposits and withdrawals are processed. If you are under the legal age, please do not attempt to gamble.

Warning Signs of Problem Gambling

If you or someone you know exhibits any of the following behaviors, it may indicate a problem with gambling:

• Chasing losses by continuing to gamble to recover money you've lost
• Gambling with money intended for essential expenses (rent, bills, food)
• Hiding your gambling activities or lying about how much time or money you spend
• Feeling the need to gamble with increasingly larger amounts to experience the same excitement
• Difficulty cutting back or stopping gambling
• Neglecting family, friends, work, or school due to gambling
• Experiencing mood swings, anxiety, or depression related to gambling
• Using gambling as an escape from stress, problems, or negative emotions
• Borrowing money or going into debt to fund gambling
• Failed attempts to control, cut back, or stop gambling

If you recognize any of these signs in yourself or someone else, please seek help immediately.

Self-Help Tools & Player Controls

Ascenso Monarca offers several responsible gaming tools to help you maintain control:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly) to control your spending.
• Loss Limits: Establish a limit on the maximum amount you're willing to lose during a gaming session.
• Reality Checks: Receive periodic reminders about how long you've been playing and how much you've wagered.
• Session Time Limits: Set a maximum duration for your gaming sessions.
• Self-Exclusion: Voluntarily exclude yourself from accessing your account for a period you choose (ranging from days to years). During this time, you will not be able to log in or place bets.

To activate any of these tools, visit your account settings or contact our support team.

Support & Help Resources in Canada

If you're struggling with problem gambling, confidential support is available. Organizations dedicated to helping Canadian players include:

Primary Canadian Resources:

• Responsible Gambling Council
  Website: www.responsiblegambling.org
  A leading Canadian organization providing information, tools, and treatment referrals for problem gambling.
• Gamblers Anonymous
  A peer support organization offering free meetings across Canada for those affected by problem gambling.

International Resources:

• National Council on Problem Gambling (USA)
  Website: www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-GAMBLER (1-800-426-2537)
• GamCare (UK)
  Website: www.gamcare.org.uk
  Provides counseling and support for problem gamblers.
• GamStop (UK)
  Website: www.gamstop.co.uk
  National self-exclusion scheme for online gambling.
• Gambling Help Online (Australia)
  Website: www.gamblinghelponline.org.au
  Free, confidential information and counseling service.

Crisis Support:

If you're in crisis or experiencing suicidal thoughts, please contact:

• Canada Suicide Prevention Service: 1-833-456-4566 (available 24/7)
• Crisis Text Line: Text "HELLO" to 741741

Need Help? Take Action Today

If you believe you have a problem with gambling, reaching out for help is a sign of strength, not weakness. The resources listed above are confidential, free, and staffed by trained professionals who understand what you're going through.

Don't wait. Contact a support organization today:

• Call the Responsible Gambling Council at 1-800-522-4700 or visit their website
• Attend a local Gamblers Anonymous meeting
• Use Ascenso Monarca's self-exclusion tools to take immediate control

Recovery is possible, and help is available. You are not alone.

Our Commitment

Ascenso Monarca is committed to promoting responsible gaming and supporting the well-being of all our players. We strictly comply with all Canadian gaming regulations and regularly review our responsible gaming practices. Your safety and enjoyment are our top priorities.